All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Standard and optional features listed on units may or may not reflect the actual in-stock unit. $5,000. 1 of 26. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. We pay our bill every month We were told to take to ********* ** or *********. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. Standard and optional features listed on units may or may not reflect actual in-stock unit. We purchased a 2020 ************ model **** on September 4, 2019. They gave **** rv support ***********. changed the RV world when it first hit the streets in 2011. We have documented the roof concerns in case it does happen to be a concern. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. This is an independent, unofficial site. We have spent more than three years trying to get these issues resolved. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Stock Number Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. See details. Posts: 2,166 THOR #11781. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Working at Thor Motor Coach | Glassdoor This is an independent, unofficial site. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Rear Bath. Complaints for Thor Motor Coach - Better Business Bureau Thank you. Check whether the batteries are charged enough. {priceLabel}: Hello all, new to the forum and a first time RV owner. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. As I have stated countless times. The best of Class A amenities and more power than a Class B. **** refuses to act in good faith. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Both radios are powered from a 15 amp fuse located in the power center under the bed. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. **'s labor charges of $7,500. BOTH of which **** has rejected. There's a fuse on the back of the radio. Watch on. It has been sitting for a year. Across from the sofa is a booth dinette. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. THOR AXXERA RADIO.not working??? This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. Step inside and find a 68" jackknife sofa to the right of the entry door. Junior Member. **** has already sent the flooring. The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. We had the privilege to work with Joe A. the Internet Manager. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. All of this back and forth is not fair to us, the consumer. WHY are the flooring issues causing such concern on behalf of Thor? Onan onboard generator. We strive to ensure all pricing and information contained in this website is accurate. Listed 15 hours ago in Camp Verde, AZ. Took a good 2 hours drive and they are still dead. RV Generator Won't Start? Causes & Troubleshooting Tips To Try My front radio has two fuses. We have a 2017 Thor motor home with a radio installed backup Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Message. To Whom it may ******************************* face="Verdana">On December ***************************** from Thor Motor Coach reached out to me by phone. It was a pleasure dealing with all of you. Another for $6,500.00 from *************** in ***********, **. Pantry. Rates and amount financed are determined by credit history. Can you tell me a little more on. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL good-will offer. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Mercedes-Benz 10.25 in. Brought the coach home. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Call 248-662-9910 or fill out the contact form to learn more. We have spent more than three years dealing with these issues. Contact Us. Thor Recall Notices - Latest Recalls for Thor - Arfc Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Your actual payments may vary. Number Of Radios. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Need advise, had a shop replace house battery and repair inverter. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. From the time we purchased the coach we have only driven a total of ***** miles. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. We have acted in good faith throughout this entire ordeal. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. BBB is here to help. Of course, at our expense. Also, it was pointed out to us that the flooring had already been repaired prior by someone. Save. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. Prepare lunch on the two burner gas cooktop, or use the convenient convection microwave. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. **** did send the new flooring to CW. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). The claim is currently under review, you should hear back from your rep by the end of this week. ** September 10th we took the ** out. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. The RV is a Thor ******* **** 2019 and the vin#*****************. The slide ran very slow, it always seems too. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA