Fixed Windows 10 Remote Desktop mouse issue. was IRRELEVANT to this specific issue. As long as you do NOT log into the Windows If any readers can provide advice for Mac please leave a comment! Automatically blank the remote screen when connected. Is there a way i can do that please help. 5 Great Apps for Using iOS Devices as Wireless Keyboard - Guiding Tech However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. connect with Splashtop, you should Not log to the windows login of the Console In the Mouse properties window, change the Scheme to Windows Black (system scheme). They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. Do the cursor settings go back to the original settings? I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Haha, you get the award for the most enthusiastic reply posted on my blog. I say its a good compromise. Mouse pointer or cursor disappears or gone missing on Windows Launch the app on your PC and choose " iOS " and then " USB ". Copyright 2023 Splashtop Inc. All rights reserved. For more information, please see our Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Wait for Windows to detect the mouse again once the installation is complete. The annually-billed price is $28.6 per computer per month. This is indeed helpful, thank you so much. Thanks. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Verify that only you and/or others with clearance have permission to remotely access your computers. Use 3D Mouse in Remote Desktop (Proven Working Method) - FlexiHub QED. How to Use an iPad as a Second Monitor for Windows/Mac 2) Select your language preferences, and click Next. Options are to Reject after the request expires, Allow after the request expires, or Off. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. Is there a bug report with microsoft we can upvote to get this fixed? Pc mac download - Splashtop Remote Desktop - Access your computer from OF COURSE I could use an alternative, but that is not what I asked about. Solution 6. Splashtop vs Teamviewer vs Chrome Remote Desktop: Which is - TechRadar How to resolve Splashtop not working issues: A troubleshooting guide 2023 Thanks again for helping to uncover the corner case win7 issue with terminal switching. was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. "Cant you just use VNC or something similar?" If youre already familiar with the iOS interface, then this should be very easy to pick up. To continue this discussion, please ask a new question. Your inability to acknowledge that FACT (that you are human and you made a mistake) is absolutely BIZARRE. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. It usually happens when I go back to the RDP session from my local computer. You can edit the tracking speed, edit cursor size and color, and more. I did not need ANY other steps to prove that. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. If you click to open the toolbar, there will be a number of options available to you. Then you can use your iPad as a second display for your Windows. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. This is not the case. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. Getting Started with Splashtop SOS (On-Demand Support) Whoopee! Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. AnyViewer is a safe and reliable remote access software for Windows. How to fix mouse cursor disappearing on Remote Desktop From the interface, you'll see a list of all remotely-accessible devices. I had to remove the machine from the domain Before doing that . I reinstalled the driver etc. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! This black screen will linger for a few seconds, and then the app crashes. All remote desktop connections are secure and encrypted. You should try it some time! The article notes that when you use remote access software such as Splashtop, everything you do within the window of that application happens on the computer in your office. Want to give it a try for yourself? If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. File transfer is supported in version 2.6. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Your solution OFFICIALLY ends the nightmare. To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. Hope this helps. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. (since I got my Surface Pro 4). Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. Sadly, 720px is the highest resolution currently supported by the driver. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mouse Lagging and Beeping Sound 5. Hit the monitor icon on the Splashtop ribbon. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Remote Mouse Free offers users excellent functionality free of cost. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. Geez, you may as well have recommended trying to open Excel without issue. and should just immediately switch to the RDP terminal session. Mouse scroll wheel works in other programs but not Windows 10 Apps I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" You need to hear this. Change), You are commenting using your Twitter account. Welcome to the Snap! So glad I googled this and found your answer, its been so annoying! Simply close the app, and it should work upon opening it again. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. "), and they kept focusing on that point, which is what made me so angry. Click here for a blog post on remote accessing and controlling Android devices with SOS. I have posted useless answers to others' thread before when I misinterpreted their issues. Users will find the taskbar located at the bottom of the office computer. If To fix the issue, uninstall that update. I do almost all my work over RDP and this was driving me crazy! 2 Ways to Fix Mouse and Keyboard Not Working in Windows 10 - Guiding Tech Expand the virtual display to a full screen mode. Addicted to coffee. Use the table below to navigate to it. 7 Ways to Fix Chrome Remote Desktop Stuck on Starting Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. In the upper right you can access your account information and subscriptions. Can Splashtop be Used to Surveillance Remote Workers? Q&A Actually it would allow you to work out whether you have an exchange error or a network error. I hope this works Ill know in a few hours/days. You were WRONG. Why Is My Mouse Not Working On Laptop? (Try These Fixes) - Tech News Today Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. 3D mouse working remote. I accessed the system directly (got between chair and keyboard) and observed that I could not click on any shortcut or folder. Your daily dose of tech news, in brief. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Click " Additional mouse options " on the right side of the screen. NinjaRMM remote access services not working (TeamViewer, SplashTop I love getting comments like yours. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. It's 100% irrelevant to getting the Exchange issue fixed.". and was challenged. The user goes to the web page and downloads and runs the app. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. I added a "LocalAdmin" -- but didn't set the type to admin. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Is there a way i can do that please help. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). My mouse is not working in Splashtop on iOS. - Swiftpoint Support Remote Mouse Free. Thanks for bringing this to our attention. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. Lock the remote computer's keyboard and mouse while in session. Copyright 2023 Splashtop Inc. All rights reserved. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. Mouse pointer disappearing when using splashtop for extended display. Today I finally had time to google wtf made the cursor disappear. There are some additional options under the Settings menu. Clicking represents a touch. not really a solution but can help debug/address the issue. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. Your RDP is NOT open to the Internet in general). Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Below weve provided several ways to resolve Splashtop connection issues. That would be the only reason I can think of for someone to say that. Gregg, sorry to hear the issues. How to Configure Secure Remote Access and Support - Splashtop Inc. Keep your computer ON and make a successful connection, then shut down your computer (power off). This has been bugging me since recent windows update. Thanks for not making a long winded explanation and simply getting to the fix. My tablet and computer are on the same local network. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. 4. Why? (LogOut/ Many other remote control solutions do not have this security feature. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. It is so frustrating when it disappears . Step 3. Turn ON the "Show offline computers" option in Settings. useful because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to. When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams This topic has been locked by an administrator and is no longer open for commenting. "Splashtop wont let me connect at the same time as an end user!" On my way to go nuts during a technical emergency during the crismas. Is there a solution for the Mac users with the same problem? Its been fun to see how much relief this tip has been bringing to clearly frustrated people! With Remote Desktop as a published Citrix app, though, its been grating. Thanks! Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. What are some of the best ones? Click Display adapters to expand. How to Fix It When Your Mouse Scroll Is Not Working - Lifewire Hi Team, To continue this discussion, please ask a new question. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Splashtop enables remote access to Windows and Mac computers from iOS devices. Before doing anything, make sure the issue isn't a temporary one. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. No matter how many ways you try to twist my SPECIFIC ISSUE to fit your answer, YOU ARE WRONG.Gregg. Logitech options find the ipad with your. On your iPad, click " Trust " when " Trust this computer " pops up. Why is My Laptop Mouse Touchpad Not Working? - Computer Hope