If you have a BT Hub, you may have noticed that there's a light on the front that can sometimes start flashing purple. What do my Smart Hub's lights mean? | BT Business The Hub is attempting to connect to a device via WPS. However, if from a flashing orange light you then get a solid orange light, then theres a problem here. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Give it at least three minutes to connect. Its not connected to the Internet just yet, but its trying to get there. Your device can't connect to the mobile network. The Hub is in Bridge mode and will act as a modem only. If the light remains green permanently, you need to reset the hub by pressing its factory . Upon turning it back on the light turned green before flicking to a purple flash which I had never previously seen. The BT Smart Hub 2 has 7 antennae and DECT capabilities, making it a moderate improvement on the original. Check the power cable is correctly inserted. In the end, its fairly simple to figure out what to do after seeing each of the flashing lights on your BT Home Hub as long as you know what they signify. If there are issues you need to contact BT as there could be a problem external to your property such as with the cabinet or cabling. Use the paperclip to press the recessed button on the back and hold it for a few seconds. Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. If everything is OK, you should see a solid blue light. This can be broken down into two parts. Connect a device to your Hub using a cable or wi-fi. Still no lights? Your answer will be used to improve our content. The solid orange lights mean the same thing for the Smart Hub 2 as for the first Smart Hub. BT AUTOMATION, INC. Irvine, California (949) 830-7296. If you have a BT Smart Hub 2 and youre seeing a purple light that isnt flashing, then your Hub is connected to EEs backup mobile network, but theres a problem with you main fixed-line broadband connection. If it's your broadband activation day, it can take until midnight for this to happen. Youre properly connected to the internet, and it should be working as normal. The Hub is working but isn't connected to the internet. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Disc jockeying: find out what the lights indicate. Trying to work out your BT hub orange light from your BT hub green light? Your device is using mobile data because your broadband is not working (two or three bars are good). Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? If you can't get online, it might be your device. Solved: Purple Flashing Light on Smart Hub - BT Community Check it works in the app and then change the BT Smart Hub 2 back to Mode 1 and turn on 5Ghz WiFi. Eventually, you will see a solid blue light once your BT Hub is ready. Microsoft Teams is Slow? You will need to use a web browser on your computer and type in the address: 192.168.1.254If this address does not work for you, you can find yours on the back of the router itself, along with the admin password which you may also need. Video Was Edited Using Cyberlink PowerDirector: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DTranscend%2BDrivepro%2B200%26_osacat%3D0%26_from%3DR40%26_trksid%3Dp2045573.m570.l1313.TR4.TRC2.A0.H0.X.TRS0%26_nkw%3DCyberlink%2BPower%2BDirector%26_sacat%3D0 PC Screen Was Recorded Using Cyberlink Screen Recorder: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DDash%2BCam%26_osacat%3D0%26_from%3DR40%26_trksid%3Dm570.l1313%26_nkw%3DCyberlink%2BScreen%2BRecorder%26_sacat%3D0 If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Works for Automattic Inc., the company behind WordPress.com and Tumblr. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Once the BT Hub has rebooted wait a few minutes for a solid blue light to appear. Uber Greenlight- 1518 McGee St, Kansas City, MO 64108 Montana-N/A Nebraska Give it a minute or two to connect. Open a web browser and follow the on-screen help wizard to get connected. Enter your email address to subscribe to this blog and receive notifications of new posts by email. If it's flashing red, you didn't connect. BT Hub Flashing Orange Light? (Here's How to Fix It) If that doesnt work, reset the hub to factory settings using a paper clip and the recessed button on the rear. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If you still cant connect to the internet, report a fault and well put things right for you. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Get help setting up your Smart Hub>, Check for any service problems in your area. The most common question people have over their home hub pertains to the orange light. Click on your model of Hub to find out what the lights mean. And some questions nobody really wanted the answers to. Has your broadband been activated? These are the basics to what your hub lights mean. But the red light typically indicates an incorrect username or password. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. The BT Home Hub 5 is an improvement on the 3 and 4, with more antennae and dual AC wifi. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. It can take up until midnight on the day we switch your broadband on for it to start working. You may have to do this in two steps saving the changes each time. In this article, we will examine the meaning of the orange light. It should stay green for a little while, and when its on properly, then this light will turn to blue. This generally means that the broadband cable to your hub hasnt been inserted properly if it is inserted, this could indicate a problem with the cable itself. This table shows how long each stage of the start-up process should last. The lights will appear in this order: Did this help? And if you're using a filter, check that's plugged incorrectly too. Another issue that can cause problems is interference on your telephone line. The BT Home Hub 3 is an older model that only has one wifi band. Why is my Hub light purple? | BT Business What does the flashing orange light mean on a BT Hub? There's a problem. The light should turn blue when its ready. Wait at least 3 minutes for the device to start up. However, they have different technologies inside. David Artiss. If your service is Full Fibre, you won't. If your master socket only has one socket, you'll need a microfilter. Copyright 2022. Open a new web browser. When you first plug in your hub, it'll take about four minutes to synchronise. Your Hub will return to normal mode after a few minutes. Trying to work out your BT hub orange light from your BT hub green light? Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor). Products & Services. When you first plug in your hub, it'll take about four minutes to synchronise. If your hub is glowing red, thats an immediate sign that something is wrong and you should take action. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. What your Smart Hub 2 lights mean | BT Business If this doesnt fix your issue, youll need to get in touch with BT. If the light on your BT Business Smart Hub turns purple, 4G Assure is keeping you connected. Learn More. Check your ADSL filters are plugged in correctly to your phone sockets. There you have it! It might indicate that the BT Home Hub 3 is on power-save mode. If you're not set to power mode, there's a problem with your internet. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. This light is a security measure to let you know that your browsing isnt safe. If the light does not turn blue, use a paper clip to perform a factory reset. Give it at least three minutes to connect and, hopefully, the light will turn blue when its ready. Generally, this just means that your hub is just connecting to the internet. If you need to disable this, follow these steps in reverse. Check the other lights in the silver bar at the bottom of the Hub and see the following list to interpret what it all means: Youre connected to broadband but your account might not be switched on yet. One thing that you will notice about the BT Hub is that its lights are a variety of different colours, which might be a change for you if youve previously just had a red/green router at home. Select your hub from the options below to see what they mean. If you have temporarily lost internet connection or restarted your router then the router might need a few minutes. Power cycling works because it clears the cache and resets your device. And you can help other readers too . When the red light begins flashing, theres something wrong with the broadband line. Help for BT Hubs Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Uber Greenlight Inspection Locations | 911 Mobile Mechanic A solid orange light means that the hub is all working fine, but it isnt connected to the internet for some reason. Jamie has been an avid gamer since the release of the Amiga 500 back in the early 1990s. On older models of Hub, a flashing purple light may indicate that theres just a problem connecting to the internet in general. 9 Musick Irvine, CA 92618-1638. However, if your WiFi light is blinking red, it's possible that the WiFi is out of range or there is no WiFi signal. On the weekends, you can find me playing around with my computers or fixing something around the house. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Spacehop.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. Your broadband username or password is wrong, and your Hub can't connect. HBO Max: Picture Resolution and Sound Guide, How to Test TV Signal Strength for the Best Reception. Your Smart TV Is Not Connecting To The Internet: Try This! Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. So in this short guide, well look at the different light colours mean on your BT Hub, whether theyre solid or flashing too. This article does not have the information I am looking for. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other. If not, go back and repeat steps 1 and 2. BT Smart Hub 2 & Smart Lights Setup MoneySavingExpert Forum A world away from when I switched to BT a few years ago and was without internet for 2 weeks! The orange LEDs could mean a few different things depending on the BT Hub model you have and the lights appearance. Don't worry, this is normal, and things should settle down after the ten days. So, lets look through the colours that will show up on your BT Hub. Email Barry at barry@bigtechquestion.com. Hub lights - Plusnet Community Each of the BT Whole Home Wi-Fi discs has a single, coloured light at the bottom of it, through which it communicates its current status. Although on some other routers a blue light isnt good, on a BT Home hub this is the signal that everything is running as it should. Open a web browser and follow the instructions to get your device connected. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. This shows that theres a problem somewhere. Connecting your devices If this doesn't work turn your Hub off and on again using its power button. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Has your broadband been activated? The BT Home Hub 5 is capable of dual AC Wi-Fi. In this blog post, we will explain what the orange light means and how you can go about fixing it. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. Open your web browser and visit http://btbusinesshub.home/. How to set up BT Smart Hub 2 | Step by step guide | BT Help Broadband light is blue, but I can't connect to the internet. The lights on the various BT Hubs can be confusing. Home; About; Design; Brands; Retail Programs; Responsibility; Recall; about; design; brands; retail; responsibility; Support /; DMCA Policy/ You can switch it back on again via the Hub Manager. Likewise, check the black cable is still plugged into the socket on your wall. Please wait for the hub to sync - this usually takes about four minutes. Its worth having a chat with BTs support team to see what modem they recommend before you go down this route. Wait a few minutes for the Hub lights to settle. Trying a factory reset is the best thing to do if youre fced with a red light. The light should stay green for some time before turning blue, which signals that the Hub is working properly. Best Budget Projectors: Top Picks And Reviews Save my name, email, and website in this browser for the next time I comment. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Either BT power save mode is activated or theres a problem with your Hub. Spacehop 2023. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. If you need extra support watch the video below. The BT Whole Home Wi-Fi is a popular choice due to its budget price. Find your broadband network login details. Add to Cart . View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. Hub lights. Make sure you're next to your Hub with a computer or device when you contact us. If there's still no light, call us on 0800 111 4567. When your broadband is available, your Hub will switch back automatically, and the blue light will show. How to Fix the Flashing Purple Light on Your BT Hub. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? Its worth checking the BT Twitter account for news of any widespread outages too.
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