So Farley filed a credit card dispute against them, and won back his $600. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Add me I had cancelled tickets in Arizona last year. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule The company is accused of failing to resolve complaints from tens of thousands of customers. I have not received any information on recovery of my money yet. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. With the complete shutdown of large gatherings, countless businesses are being impacted. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. He has prosecuted a variety of consumer protection and complex employment cases. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Its location on this page may change next time you visit. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Thanks ! expected to be mailed out. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. For Daddario, that price was $6,200. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Not by phone, email, nor chat. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Now Im stuck with 4 tickets to a concert I cant attend overseas. This is not a solicitation from a lawyer. Fan rewards: As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Call 1-866-788-2482 to speak to a customer service representative from StubHub. All Rights Reserved. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. I was offered alternative tickets. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Let us know in the comments! I am still awaiting a refund for a Nets game postponed in December. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Furthermore, is there a class action suit against Ticketmaster? The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. I will never use this company again to buy or sell tickets. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. StubHub is an American ticket exchange and resale company. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. 'You're stealing my money': StubHub leaves customers feeling screwed The case is still pending, but will be heard by a jury. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Bought tickets 2 months in advance for basketball game, never received them. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Print. They're upset StubHub is refusing. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. SV is correct. Never got my refund, asked for compensation and never anything. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Lied to me and stole from me. Click. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. I was informed they could not secure the tickets from the seller. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Unfortunately, the seller never came through with the e-mail transfer. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. status of any class action settlement claim. They were processing refunds for canceled events just like they previously did but then changed their policy. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. We value your privacy. Re: adele show refund. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Class Action Lawsuit Filed Against StubHub - Law Cities In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo The suit also calls for a return of customer trust. We value your privacy. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Id like my money back! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. StubHub's Changing Refund Policy Under Fire - NBC Boston This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. All of these happen in 10 minutes. You must contact the The suit also calls for a return of customer trust. I will (apparently) receive a refund, but the damage is done. Be the first one to find this review helpful. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. Never received email and Stubhub charged me $288 for not delivering. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. Some StubHub Customers Getting Cash Refunds | PYMNTS.com I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Still have tickets to the cancellation. A $5M lawsuit was filed against StubHub over their updated refund policy List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I purchased tickets via StubHub for a concert 3 months in advance. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Share this with everyone please!!!! If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. In the . Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Unsubscribe easily. StubHub is a scam and a fraud. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Your email address will not be published. I had to spend hours on the phone with StubHub just to get them to do their job. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! You will not receive a Settlement award under the Settlement. The complaint was reportedly filed by a Wisconsin man named. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Those with tickets to canceled events will get a credit of 120% of the purchase price. Less than two weeks later, StubHub amended its policy. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. The company reportedlydoesnt have enough liquidity to honour these requests though. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Further, the voucher never came through! I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The complaint claims that the company did not offer refunds for tickets to canceled events. The suit was filed in error, according to the plaintiff. In March 2020, as the scope . The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. However, you've agreed to the terms and conditions of Stubhubs sale policy. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. There is a chance that StubHub will settle the case in the future. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow I am not good at technology. This is the only way to get a cash or credit award under the Settlement. They sell you things they don't actually own and if there's an error, too bad for you. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. Tickets are 100% guaranteed by FanProtect. The new policy offerers a coupon. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Terms and Conditions. Call toll-free from the U.S. or Canada, or chat online with support. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. How to Get a Refund from StubHub - Christian Small StubHub has my $253 for tickets I sold. Do You Have to Pay Taxes on Lawsuit Settlement Money? Well start sending you the news you need delivered straight to you. The federal court ruling in the case is a consent judgment between the parties. Please be patient. Again, there is another confusion about listing a ticket for sale. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. StubHub to refund canceled events after pandemic complaints TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give.