All rights reserved. Yes, you read that right. What did the brake pad rubbing sound like? For example, only standing with one foot on your hoverboard can cause some models to beep. Turn the key or power switch on and engage the throttle all of the way. Here is a link to find the manual for your Gotrax hoverboard. If you have done these things, but are still having trouble, please contact customer service. I have given up on this company doing the right thing. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. GOTRAX - F5 Electric Bike. Once you ensure the position is correct, gently slide the pack into the tiller. These codes will pop up over your console's display when there are issues within your electric scooter. Make sure all connections are secure and there arent any exposed wires or noticeable burns. %PDF-1.4 % GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. 0000006755 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! 0000009925 00000 n Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Fix Water Leaking From Air Conditioner. Codes often have simple solutions and we are here to assist. Of course, you could also have an issue with your battery. The console on the scooter displays speed in MPH, battery life, and headlight. You may want to check your fuse box to see if any fuses are blown. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Check the lights, the brakes, and all the features, and make sure they are all working properly. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Make sure the petals are level with each other and on a flat surface. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Looking For The Best Lock For An Electric Scooter? They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Need help troubleshooting a scooter issue? How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. It was pretty easy to do and I was impressed in the modular nature of the system. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Front tire making a very loud noise. I cant find anyone who sells them including the gotrax website, acisneros0873 - GoTrax V2 Not Working. Reply, Took mine to the local bike shop. This is an internal issue and the bike should be sent back for repair. You can get it started again if you press the button so it's probably not a power issue. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. If that doesn't work, email support. Its possible the quality slipped with the V2, but they are basically the same scooter. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Will this problem come back? Not much help really. You can recalibrate your Gotrax hoverboard by following the instructions above. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. 0000256654 00000 n Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. My GoTrax (about 5 months old) started acting weird today. Has been extremely slow to respond with replacement parts. Back fender completely broken off, bottom screw plate snapped. Please contact our customer service team if you are experiencing problems or need more detailed information. It's a 36V 6 Ah battery that offers higher performance. The GOTRAX Electric Bike Troubleshooting Guide If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I tried these fixes and the problem got solved. This scooter is giving a E3 Error code and the manual simply states to replace the console. Took 8 business days to fix (total of 11 calendar days). Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. 110 0 obj <> endobj xref Entice customers to sign up for your mailing list with discounts or exclusive offers. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Electric Scooters Also if there is a critical mass here, we may be able to have the company fix their problems. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. When GOTRAX GXL V2 display is blacked out you can release Power Key. You can recalibrate your Gotrax hoverboard by following the instructions above. Please Note, some electric scooters share error codes. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Kick stand wobbly. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - bay_blade2000 3 yr. ago That's not what I am saying at all. Can't get the scooter to start. GoTrax GXL V2 Battery dead after 8 months : r/ElectricScooters - reddit Of course, with any new or growing technology there are often hiccups along the way. It is possible to check the voltage of your battery using a voltmeter. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. $799.00. GOTRAX. Repair frozen GOTRAX GXL V2. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Take off the console and pull out the battery, checking all the connections. I requested a refund. Tip: Try to lift as straight as possible out of the tiller. Gotrax scooter not charging? Its possible that you got a defective battery. Install the locking hook and the two screws into the head unit. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does 0000006275 00000 n It was the front wheel so more difficult, cost 40 for replacement. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. 0000017087 00000 n Looking For The Best Lock For An Electric Scooter? Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Make sure the petals are level with each other and on a flat surface. We'll go through each electric scooter and the error codes that occur. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Mine out of the box has this metal grinding sound coming from the back. Find low everyday prices and buy online for delivery or in-store pick-up. I try and ride economical to maximize range and durability. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Has expected us to be scooter technicians to diagnose the problems. As you can see here I was able to do it with my fingers. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Check Out Our Guide! Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Fix stuck GOTRAX GXL V2. To power the scooter off, press and hold the red button for 5 seconds. Gotrax GXL Scooter Battery Pack Replacement - iFixit 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Always be sure to consult the . Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. This is one of the most common problems we hear about, so it's always worth checking first. How To Fix Gotrax Scooter Not Charging - How To Finders Therealjondotcom 3 yr. ago. So frustrating. You feel the scooter lose power and your inertia throws you forward. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. 0000000696 00000 n This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Thus can not charge scooter. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. You can now turn your hoverboard back on.*. Set the battery to the side for disposal. Set the line out of the way once disconnected. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. *You may need to perform a recalibration up to three times to fix your issue. Weight: 17 pounds. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Only tools required are the 4mm Allen wrench and a set of pliers. Gotrax Gks Electric Scooter : Target *You may need to perform a recalibration up to three times to fix your issue. Has seemingly chose to simply respond but not take action (i.e. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. If your charger does not turn green when you plug it in, your problem may lie in your charger. Of course, you could also have an issue with your battery. Even if just pressing for a second - Kind of scary actually. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. No. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. (If you see an issue, please stop and consult a technician before proceeding.). What if the part I ordered did not solve the problem? will respond to the email but the response itself is not helpful). Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Frequently Asked Questions - GOTRAX Official Site