DudleyGroupNHS AEC unit | Care Opinion nhs.uk Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. Russells Hall Hospital We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. Your information helps us decide when, where and what to inspect. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. With his familys legacy gift, this vision will become a reality, said Peace. The trust took immediate steps to put this right. All the best with your pregnancy and take care. We found that arrangements were in place to ensure that medicines were managed safely. About: review titled Amazing staff can't thank them all enough! The diagnostics service was not up to date with the most recent ionising radiation regulations. The services are multidisciplinary and include nursing staff and allied health professionals. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. The hospital trust said concerns related to Mitie's offices. We are currently in the Yellow category for Visitor Risk Level. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. 2023 Russell Medical. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Our rating of services stayed the same. Our mission is simple: Being the best because, we care. We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. Our rating of effective was good overall. The senior led team will review you on a daily basis, including weekends and bank holidays. Published Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Staff were unable to describe what fit to sit meant or any criteria for this assessment. Emergency Care - Find a Service | Holy Cross Health We provide healthcare in hospital and the community. The trust has responded well to the Keogh review in 2013. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. All the best and take care. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. The trust employs around 4,147 whole time equivalent staff (WTE). The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Tell us what was good and what could be improved, say thanks or call for change I was looked after from the time I arrived until the time I left by very compassionate members of the team. You can search by name or top speciality. Russells hall hospital The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. 1 April 2021. Cant fault the staff and the service. Our rating of responsive was requires improvement overall. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. Again thank you and i would recommend this hospital to all my family and friends. Patient Experience Team. Stourbridge, Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Some improvement in patient flow through the ambulance triage assessment area were seen. Staff were really lovely. I was then asked to sit in an isolated area, which was not a problem. I'm so glad we've chosen Russells Hall as our hospital to give birth in. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Patient Experience Team. For common health problems visit your pharmacist, GP or walk-in centre. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. We are continuing to monitor progress against these. aec russells hall hospital. Who has Care Opinion told about this story? Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Allied health professionals made up the largest group of staff required for imaging services. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Pensnett Road, Dudley, West Midlands, DY1 2HQ It is great to hear that you received excellent care and treatment in AMU and Ward A2. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. AEU Department If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. acute medical unit welcomes first patients at Russells Hall Hospital there are some services which we cant rate, while some might be under appeal from the provider. Tickets cost 3 and the journey takes 5 min. 2023 Russell Medical. Published All rights reserved. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Wed also like to use analytics cookies. the service is performing badly and we've taken enforcement action against the provider of the service. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. Staff involved patients and those close to them in decisions about their care and treatment. I was treated with so much dignity and respect that I left feeling supported and cared for. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. This was particularly evident in the category of adult majors. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. [Very happy with 'Staff attitude'] Between October and December 2010, 507 surveys had been completed. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. This is the major ED in the area and serves the population of Dudley and surrounding areas. People told us that they were happy with the care that they had received at the hospital. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. It is great to hear that you received excellent care and treatment in the Emergency Department. This means there is low to moderate transmission of COVID in the community. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Every member of staff I encountered was friendly professional and put me at ease. The ED sees approximately 97,000 patients per annum. Russells Hall Hospital 3 years ago. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Inadequate Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. The Trust also provides community services for adults (including sexual health) and End of Life Care. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Dudley The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. AEC/RAB (ext. Visit https://www.careopinion.org.uk All the best and take care. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. ADVERTISEMENT: Services or products are not endorsed by the Trust. Copyright 2021 WSFA 12 News. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. Review titled Russells Hall Hospital Replied on 16 May 2022. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. There are a number of areas of good practice in the trust, which should be encouraged. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. They didnt look to see what information had been recorded but asked what my symptoms were. We were brought in by ambulance and seen by a doctor within around 10 minutes. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - We are continuing to monitor progress against these. The numbers of reporting radiographers available could not meet the reporting demands of the service. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. All rights reserved. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. Patient Experience Team. It is great to hear that you received excellent care and treatment in the Emergency Department. I felt really listened too when I was at my worst and feeling hopeless. Patient Experience Team. Read about our approach to external linking. 12 July 2019. We will publish a report when our review is complete. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Almost 12% of people coming to A&E received no treatment, just advice. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Russell Medical has been accredited by The Joint Commission since 1959. Requires improvement Patient Experience Team. Staff we spoke with did not realise this. The electronic tracking system did not allow for patients to be easily located within the department. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. We are continuing to monitor progress against these. After being discharged yesterday I had spent a month in your care Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published DY8 4HZ, In Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. we have taken enforcement action. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Located in the main lobby of Russell Medical. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. I'm feeling more optimistic about my treatment. NHS England Same day emergency care Menu Keep 999 and A&E free for serious and life-threatening conditions. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. These send information about how our site is used to a service called Google Analytics. Published You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Staff cared for patients with compassion however, patient dignity was sometimes compromised. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Any other browser may experience partial or no support. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of Even the food was great! I visited out of hours yesterday after phoning 111 and being advised to. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. All inspections: Russells Hall Hospital - Care Quality You can register to join the FutureNHS Collaboration Platform workspacehere. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. Bus operators. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Also thank you to the lovely staff of russells hall A&E. All the best and take care. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Your staff could not have been more professional or efficient. Accident & Emergency - The Dudley Group NHS Foundation Trust A fantastic level of care was provided for my daughter while here. Agency or bank staff predominantly staffed each area we inspected. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Thank you again! Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Share your experiences of UK health and care services, Default Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. Weve put some small files called cookies on your device to make our site work. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management.