Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! This thing is just hosed and I'm only on #2. We recommend using a new Developer Edition (DE) to check this challenge. Anyone studying for their Service Cloud consultant certification. THANK YOU! This superbadge in specific helps building reusable granular components. Theyre such a useful way to remember what needs to be done before you start. 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Challenge 5 error : We can't find a field called 'Question Long Text Area'. If you are still stuck after that, leave a comment with some more details and I'll take a look. It is very attractive and impressive. Hello, I passed the first challenge but i still have a question. It was an interesting project, and I wanted to share some lessons learned from . Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. New Profile button, instead of hitting the Clone button on the Technical profile page. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. But not sure what is causing the macro to not find the email template. Sounds like you need, The instructions mention that agents should be able to decline requests. Thanks!!! A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Service Cloud Specialist Superbadge Challenge 2 Question. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. I have the Milestones field in the page layout too. I'm STILL hacking away at this error message. Hello, Thanks for your feedback. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Thanks so much for responding. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Tnx, hmmmm What you have sounds correct. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Ensure you create the Cloudy Weather Resolution automated action. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. please verify. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I was able to work out a solution, I will outline it below. When I made mistakes, I simply reverted to the last saved version. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Ask Question Asked 2 years, 8 months ago. * Able to be used on a profile level? Note the filter. But I have created this Data Category, so I'm not sure what the issue is. Does this help? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? i could pass the challenge, so great to have some experts available like you! Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Create the Cloudy Technical Team support process! If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. An action can be added to the page layout. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. Sales at Lychee shadow read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Its upsurd. Book Now. Wait 24 hours then re-create the process. Some changes are done at Challenge 2. Did you start with a clone of the correct profile? Stuck on Superbadge Apex Specialist Step 1? Making dinner for Mom! Service Cloud Specialist Superbadge. hmmm It has been a while, but I believe that just the "standard" profile is what you need. The macro works without the email button being visible. Hi I am getting the below error. No. Luckily, the macros module was very fresh in my mind. Make sure that the correct date range is selected. It is hard to give many hints about this step without giving away too . You also get personal insight into the life of a Trailhead Baby! Have you set up the routing address? R&D, A project with Daddy: My favorite daily process! Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Ensure the Case Reason and Type Analysis report format is SUMMARY. Thanks a lot because I asked SF support and got this answer which did not help me much. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I have read every message I can find and have double and triple checked everything I can think of. for Challenge 7. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Making dinner for Mom! I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Note the filter. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I've been in this challenge for hours now. (I am totally stuck on a CPQ superbadge right now on the last step!). And I've included milestone tracker in the page layout. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. You do not need an overflow assignee, but you will need two queues. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Already on GitHub? I wish I had a good answer for you! Sometimes it seems that the most frustrating problems have the simplest solutions. This is a fun challenge - if you are, like me, a total Service Cloud novice. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I have tried a thousand times with all variationsand the same error keeps coming up. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I am glad that you figured it out. Leave a comment for the Trailhead Baby! I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Trailhead Baby, THANK YOU SO MUCH!. Use Lightning Knowledge to create a knowledge base for better customer service. . I also confirm that no additional code exists in this org. Thanks for getting back to me. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Thank you sooo much, you were right! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Ensure you group report results correctly. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. ", There are two options for email to case. Issue was with the Lightning Page Layout. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I did add the things mentioned automated action in macro. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Error: "We can't find the Entitlement Name in the System Administrator Profile. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. 3. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Would you like to share some details of your current configuration? How can you update it as status field is inactive dring recording procedre? this blog is beneficial and great information to share with us. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. If you did them recently, try not to leave it too long to attempt this superbadge. Use the search o. Hello! This comment has been removed by the author. For those of you who know me, you probably know that Im lucky enough to have a job that. But I didn't complete it. I kept that particular module open one on screen while I walked through this step. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I removed those and then the trailheadapproval was there. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Review the steps to rename the console to 'Cloud Support Service Console'. advanced apex specialist superbadge solution. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. (The badge is all click, no code.) (might not matter)The biggie- violation action- Does need to be dynamically assigned. Very helpful, thanks for the information! Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Confused? Appreciate any help. The custom email button I made was visible instead but was not approved by the Trailhead check. nay help is much appreciated. Please guide me on this.Thanks. I fixed it, it was a really stupid mistake. Prework and Notes. I'd try again since Trailhead had issues yesterday. here is the complete guide for designers that will increase your knowledge. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Configure a named credential and remote site according to the specifications outlined in the business requirements. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Select edit page4. But trailhead gives an error message back. []Safari Also when i click on Overflow Assignee no records found window pop up. Please post some details of what you have. I got it figured out. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I'll keep checking if I missed anything. And of course, I just tested the challenge 4 again and I passed! I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Hope this solves it for you too. Rated Accounts by State The record count for state and account rating are automatically added. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Good! You will need it. Hi there,I am struglling with sataus update within a macro. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Coild you please help me out? Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Search for an answer or ask a question of the zone or Customer Support. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. I am right now @ step 6. hope to finish the superbadge now soon.!!! If you need more help, leave a comment! The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Please help. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Excellent article and with lots of information. I am stuck at Step 3 - Create service level and actions. Trying new things- my baby brother practiced crawling through a tunnel. Ask Question Asked 2 years, 8 months ago. Right now he' taking a nap.so I'm off to edit some reports! Tweak service Console. Ensure the Customer Contact can be tracked on Cases. Empty the recycling bin. Thanks a lot in advance. please help. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. You cannot customize its label or logo". The macro itself is working fine. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! I really learned a lot here. Add to Favorites. I made two dollars today! Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Hyatt Place New Taipei City Xinzhuang. Yes! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. The free lemonade offer worked! The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. These are instructions on the types of rules you need to make. And it's a little trickybut you can find out if you google it:). 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. My brother has started to play with me! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I used a new trailhead playground created exclusively for the service cloud badge. No. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field.